Returns & refunds

ECTA s44 gives you 7 days from delivery to cancel an online order for any reason, or none. Conditions: unworn, unwashed, tags attached, original packaging. You pay the return shipping. We refund the purchase price within 30 days of cancellation. Excluded: items made to your specification or personalised.

CPA s56 gives you a 6-month implied warranty from delivery. If a garment is defective, unsafe, or fails CPA s55 (not of good quality, not durable for a reasonable period, not fit for its normal purpose), you choose between repair, replacement or refund — the choice is yours, not ours. We pay return shipping on defect returns. If we repair and the same or a related fault reappears within 3 months, we must replace or refund; we cannot insist on a second repair.

If we send something other than what you ordered, that is our error, not a change of mind. Under CPA s19 and s20 you may reject it on delivery or return it. We cover collection and re-delivery in full.

Wrong size but nothing wrong with the garment? You have 7 days from delivery to exchange — unworn, unwashed, tags attached. Message us on WhatsApp with your order number and the size you want. Subject to stock. This is a goodwill policy on top of your legal rights, not a replacement for them.

Items worn, washed, altered, damaged after delivery, or returned without tags. Underwear and headwear may be refused on hygiene grounds once the seal or tags are broken. None of this limits your CPA s56 rights where the item is genuinely defective.

WhatsApp +27 69 738 8915 or email samzindun@gmail.com with your order number, the item, and a photograph if it is a defect. We reply with return instructions and the return address. Please do not send anything back before we confirm — unannounced parcels are hard to trace to an order.

Refunds go back to the original payment method, through Shopify. Timing after we approve depends on your bank or PayPal, typically 3–10 working days. Where you cancel under the cooling-off right, the original delivery charge is not refunded unless the return is our fault.